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Tony-C's Blog



The Prerequisite Qualities of a Food Safety Leader

Posted by Tony-C, in Quality Management 08 March 2015 - * * * * * · 3,516 views

The Prerequisite Qualities of a Food Safety Leader I want to start this month's blog by telling you a short story about a Technical role I was approached about a few years back. The offer was quite tempting and it was a similar role to the one I was in so shouldn’t have been too challenging (I thought to myself). I asked for more details regarding the role and I received a detailed job description. As I r...


Using Trend Analysis to Reduce Complaint levels

Posted by Tony-C, in Quality Management 09 October 2014 - * * * * * · 12,402 views
customer, complaint, trend and 1 more...
Using Trend Analysis to Reduce Complaint levels I’d like to start off my latest blog by quoting an interesting section in SQF Guidance regarding complaints: ‘Customer complaints provide an important measure of how well the SQF System is performing. By accurately recording customer complaint types, a supplier can objectively measure changes in their management system and show improvements in a proc...