Dear Simon,
May I congratulate you on a very helpfull discussion room for the packaging standard, although this is my first post, I have been reading all for a little while now.
I have sucessfully passed 3 x BRC inspections (Cat B) 1st inspection I was guided by an expensive consultant, 2nd collected 8 x minor CARs, last inspection only 2 minor CARs. I am now updating all to Technical standard 2 with the help of your guide to the revisions.
The undermentioned may seem a little trivial, however it is more of a "break the ice" question and to introduce myself.
May I ask you views on the following:
2.6 The senior management team shall ensure that processes are in place to determine their customers’ needs and expectations clearly define their requirements and ensure that these requirements are fulfilled.
Present processes in place to determine customers needs and expectations are regular contact of customers from Sales and customer services staff, issue and agreement of product specifications.
Requirements are not clearly defined other than in agreed product specifications, positive release documentation from production and hourly quality checks ensures requirements are fulfilled, review of customer complaints ensures that requirements are monitored.
Will the above suffice?
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