Managing the Reengineering-Incremental Improvement Paradox
By Jim Clemmer
"Grant me the patience to continuously improve some processes, the courage to radically reengineer others, and the wisdom to know when to do either."
Michael Hammer and James Champy kicked off the reengineering trend with their bestselling book, Reengineering the Corporation: A Manifesto for Business Revolution. In the book, they define process reengineering as "the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost, quality, service, and speed...reengineering isn't about fixing anything...reengineering a company means tossing aside old systems and starting over...reengineering can't be carried out in small and cautious steps. It is an all-or-nothing proposition...tradition counts for nothing. Reengineering is a new beginning."
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Managing the Reengineering-Incremental Improvement Paradox
Regards,
Simon
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