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Ridiculous Supplier questionnaire


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#26 YongYM

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Posted 09 December 2010 - 10:10 AM

beata81:

I faced this situation before. What I did was: I sent one example/page of process flow, one page of product description, hazard analysis (for raw material, packaging material and process), HACCP Plan summary etc to the customer. [One example each and labelled as : "SAMPLE/EXAMPLE"]. If they want more, I will invite them to audit our plant. and then I will show them the whole things.

May be you can try this out.


Yong


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#27 Tony-C

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Posted 05 January 2011 - 02:29 PM

If they want more, I will invite them to audit our plant. and then I will show them the whole things.
May be you can try this out.
Yong


For some people a trip to Malaysia may be quite a trip to get a few documents, although it may be good for fitting in a holiday as well :smile:
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#28 cazyncymru

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Posted 05 January 2011 - 05:34 PM

For some people a trip to Malaysia may be quite a trip to get a few documents, although it may be good for fitting in a holiday as well :smile:


MMMM i managed to wangle a trip to India on this basis!!!! ;O)
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#29 Tony-C

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Posted 05 January 2011 - 08:41 PM

MMMM i managed to wangle a trip to India on this basis!!!! ;O)


Yes a few spring to mind but certainly the best trip I've had was to Canada - Toronto and Montreal - both great places and the Canadians were so friendly :thumbup:

Edited by Tony-C, 05 January 2011 - 08:42 PM.

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#30 GMO

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Posted 06 January 2011 - 01:27 PM

Best audit location I've had was North Wales. I need to change companies.


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#31 cazyncymru

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Posted 14 January 2011 - 04:38 PM

Best audit location I've had was North Wales. I need to change companies.



LOL i've also had the dubious luxury of auditing a storage facility in Felixstow docks.
Biggest pest problem they had was feral cats......kept the rats away i suppose!
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#32 refst

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Posted 26 April 2012 - 01:17 AM

From Supplier Questionnaires to trips - I love this! I need a trip!! Need to push for an overseas supplier - somewhere in Kenya!!

Otherwise a very enlightening discussion - I was in the middle of sending out a questionnaires but will now have to modify it and make it simple. After all if a company is certified by a recognized Auditing body - one would "expect" them to meet the minimum standard.

R


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#33 jorgeoaleman

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Posted 04 May 2012 - 04:09 PM

I feel your pain. This is very time consuming and borders on the line of "sharing company intellectual property." I offer our customers a Letter of Guarantee which depicts all pertinents (and frequently asked for) regulations as well as a basic overview of our HACCP systems including what CCPs/Interventions we have in place. As for saving time I, myself, will be taking the advice of a previous post and have my own "blanket" Questionnaire with most frequently asked question to provide, which should suffice for most.

Jorge


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#34 esquef

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Posted 04 May 2012 - 04:40 PM

This is becoming more and more commonplace IME (some call them "answernaires" lol). :rolleyes:


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#35 GMO

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Posted 05 May 2012 - 11:21 AM

There would be a big benefit to someone like BRC or ISO setting up an online SAQ system. They could charge companies a yearly access charge but then there would be one SAQ which is a format which is applicable to all GFSI audits... Wouldn't that be great? Reduce workload for companies so surely they'd be prepared to pay for it?

I should go into business.


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#36 DocGra

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Posted 06 May 2012 - 08:25 PM

Hello Ms Betty

Hmmm … good question: to supply or not.


I'm a TM and get those sorts of requests too. About 10 so far this year and I guess perhaps 30 a year - but not all of them are so painfull.

I usually talk to the commercial folks and see how big their order volumes are, I also check back to see if they returned the 'I agree' bits when they requested our product specifications (which in my mind are also close to the intellectual property line too - more detail than on the label anyway), if they did, well then at least they read what we sent …


I have parts & summaries of our HACCP prepared as pdf files togetherwith a set of certificates and policies. I usually pick an appropriateselection and send them off in a tracked email along with a 'sign and returnthis to acknowledge the confidential / commercial nature of the enclosed' form- but only if I'm satisfied with the checks above.

What I really hate are those questionnaires you get when notonly do they want all your documents - but they also want you to fill in everysection of their form as well - and isn't it always one of those horrible formswhere someone knows about typewriters but knows nothing about tables in Word -so every response means you also have to correct their document too!

Our supplier self audit form has a 'get out of jail free'option if they hold a BRC Grade A - they can skip to the sign-off bit andcomplete the form in 2 minutes. Our stats show we get more than 80% of thoseback in under a week - but we struggle to get half of the lesser qualified supplierdetails back - maybe their grade says more about some of them than just thestatus of food safety, food quality and regulatory compliance. Our buyers arespending bit more to have only Grade A suppliers …

So our position is always to respond but to do so after afew checks and a chat. This always helps me get in the mood to respond …

Hope it helps you too …

Kind regards,

Graham


ps Mr GMOs idea about standardised SAQs and a subscription is brilliant! Anyone know how to make it happen?



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#37 Bawdy01

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Posted 06 May 2012 - 10:33 PM

In a previous QA Managers role i was receiving so many of these that it drove me crazy. I was tempted to supply ridiculous answers just to see if any one was actually reading them. I.e Name of the pest Control Company - Mickey Mouse, as i was convinved that very few of them were actually read when returned. I didn't do it because i knew that the only people who would notice it would be the customer's auditors, and that would have put my customers in a very embarrasing situation and no doubt could have ruined the relationship between them and us.

I did do the suggested option of developing a precompleted Supplier Questionaire Answer Form, it worked a treat. I never had a customer come back and complain about it. I would double check that all that was asked for by the customer was covered by the completed SQAF, and modify it it didnt and return it. I would keep the modifications as part of the SQAF, as no doubt another customer would ask the same in the future. Obviously each customer got answers or information to questions they did not ask, but they never complained about this either.

Eventually the SQAF required no mods, so it took about 2 minutes to deal with Customer Questionaires. Saved me a lot of work, it was one of things I found myself asking - Why did i not do this sooner?

My 2 cents worth.


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#38 GMO

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Posted 07 May 2012 - 06:42 AM

Good idea. I'm sure it would work with smaller customers, unfortunately not the big boys.

We ask for BRC or other GFSI standard and if achieved grade A or B and are prepared to send certificate and the report and a summary from the HACCP plan then the questions are reduced from the three pages to about 10 in total.

In our company we do read every SAQ and anyone sending back silly answers would get both barrels!


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