Just want to create a general-talk... regarding KPI's. So that people can understand the usage of KPI better in QA functions (including me). Waiting for the reply from the experts
1.What is the most important KPI for Quality Assurance department in Food Industry
2. Are you really measuring your KPI's or only for the sake of management?
3.Do you link KPI with each individual job descriptions & job functions - do you give knowledge to the employee about his contribution to the KPIs?.
I am a QA Manager in Non Dairy Creamer Industry in Indonesia, recently i just make KPI for My departmen so i'll try to answer your questions :
1. The most important KPI is the KPI that have significant effect to your company performance such as costumer complaint, both HAzard and Quality complaints
2. In my department, we really measure that KPI achievement, and the achievement can effect not only for Company performance but for individual performance that effect to our bonus and salary increase.
3. yes. i must casacade the KPI'S QA depatment to my subordinary based on job Desc and Job responsibility (job function)
thats my Opinions