Hello Emmanuel, and welcome back after such a long hiatus from the forums. It is really fantastic to see you again.
I have hosted and attended many management reviews over the years and they can be very dry affairs, especially if certain attendees clearly do not want to be there (as is often the case). There is a lot to get through during the meeting and the agenda is pretty much set by the requirements of whatever management system standard you are working to.
A few things I do in an attempt to make it more productive and enjoyable. :yeahrite;
- Restate the purpose of the Management Review meeting to invited attendees prior to the meeting
- Have a clear agenda and issue it well before the meeting
- Issue related data well before the meeting – ask attendees to study the data and prepare questions and comments in advance
- Restrict the meeting to 4 hours maximum
- Have a break half way through
- Do not read through the data line by line during the meeting
- Encourage open and honest debate
- Create minutes and action points and issue them promptly after the meeting
- Follow up on actions during the year
All basic stuff.
I also try to do something different and creative at the start of the meeting. For example at the last one I put up a photo of Deming and asked the attendees if anyone knew who he was and then explained a bit about him and what he did. I then went on to share his 14 points, explaining they were quite old, but very relevant today and we discussed where we were strong and not so strong against the points. This lead to a long discussion about the internal customer supplier chain and an action for each department to work with their internal customers to establish and document their requirements and implement measures of performance.
This I find demystifies “Quality” and helps to build shared understanding, this in turn breaks the ice a little and ensures the meeting goes as well as it can do. I get good feedback.
Hope this helps you a little.