I would like to help educate and STRESS to our sales staff about the time it takes for raw material/product approval, as well as, generating finished documentation. This is something I struggle with every day!
The idea is we would like to show our sales staff everything that we have to do on the Quality/Regulatory side to get a new product set up for production. This would be maybe a 20-30 minute presentation briefly taking them though raw material approval, finished product approval, finished product documentation creation, Kosher certification, COA template creation, etc.
Right now the goal is to give our sales staff an insight or flow into the process so that they understand why it is important to communicate and understand certain inquires such as: Kosher status, GMO Status, special labeling claims, CofA testing requirements, etc. up front.
Any suggestions or ideas you may have on how to communicate that Quality/Regulatory is not just a “documents” job would be greatly appreciated. Not sure if anyone has a flow chart that they can share or a presentation template that they have used in the past.
Thank you for your support and time.