We are conducting our scheduled review of our Recall Procedure, and we are trying to elaborate a tool capable of make easier and quicker taking the decision of having a product recall or withdrawal, something like a decision tree or a questionnaire to use on our mock recalls or in a real event.
We are trying to do this as we have our issues to answer How many complaints are tolerable? When it comes to quality defects.
When it comes to health issues or legal issues and your documentation shows a that you probably had a problem, then recall decision gets a little easier.
But when it comes to Quality Issues and reputation is the only thing that is on stake, then how many complaints do I need to receive to think on a product recall or withdrawal?
i.e. Should 3 customer complaints in 1 week be enough to detonate an alarm?
Thanks for your help!