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[lalli]

I need to prepare an assignment and within two days and can any one help me to guide please?

 

We start to receive some complaints on peanut butter and would like you to answer the following questions:

The product is made by warming the peanut butter, to reduce the viscosity. It is then transferred to a depositing hopper and deposited into punnets. Heating to depositing is 2 hours and is controlled as a CCP.

 

• How many complaints would cause you to investigate the problem? Is the number of complaints the right measure? What data trending would you do?
• What sort of complaints would you expect to see?
• What would cause more serious complaints?
• What level of serious complaints would trigger to to take a different course of action and what action would you take?
• Who would you communicate too through each of these processes?
• When would you escalate and to who, at each stage?
• What would be an over reaction?
• What investigations would you do into the process and what would your primary complaint issue be most likely to be caused by?
• What action would you take with suppliers, if any?
• What action would you take with the factory, if any?
• What action would you take with Technical and Production, if any?

[RG3]

This is really based on how you want to put the program together and what your HACCP Plan determines, below are just some suggestions (disclaimer).

 

•How many complaints would cause you to investigate the problem? (1)

Is the number of complaints the right measure? no. I would go with severity but every complaint needs to be addressed.

What data trending would you do? Trend what kind of complaint it is. For example: Illness, foreign object, poor quality (appearance), packaging.
•What sort of complaints would you expect to see? Any of the above
•What would cause more serious complaints? Bad Handling/Processing, contaminated raw material, intentional manipulation of the product
•What level of serious complaints would trigger to to take a different course of action and what action would you take? An illness or injury
•Who would you communicate too through each of these processes? Management and the people who work on the line
•When would you escalate and to who, at each stage? An injury or illness to corporate everything else management and people on the line
•What would be an over reaction? Recall for minor incidents
•What investigations would you do into the process and what would your primary complaint issue be most likely to be caused by? Really depends on what the incident is but in any case make sure you do your due diligence of what ever happened during that day of processing
•What action would you take with suppliers, if any? Sometimes you need to write your suppliers a complaint letter. Make sure you document and log and trend these as well on a separate form to indicate on trends on their behalf.
•What action would you take with the factory, if any? Audit your supplier
•What action would you take with Technical and Production, if any? Retraining