I need to prepare an assignment and within two days and can any one help me to guide please?
We start to receive some complaints on peanut butter and would like you to answer the following questions:
The product is made by warming the peanut butter, to reduce the viscosity. It is then transferred to a depositing hopper and deposited into punnets. Heating to depositing is 2 hours and is controlled as a CCP.
- How many complaints would cause you to investigate the problem? Is the number of complaints the right measure? What data trending would you do?
- What sort of complaints would you expect to see?
- What would cause more serious complaints?
- What level of serious complaints would trigger to to take a different course of action and what action would you take?
- Who would you communicate too through each of these processes?
- When would you escalate and to who, at each stage?
- What would be an over reaction?
- What investigations would you do into the process and what would your primary complaint issue be most likely to be caused by?
- What action would you take with suppliers, if any?
- What action would you take with the factory, if any?
- What action would you take with Technical and Production, if any?