So if anything, Im just throwing this out there to see what others are / are not doing, and how they are doing it.
Our company has been established for sometime (we've been in continuous production since the mid 80's), but we've only been GFSI certified for the last 5/6 years. And only very VERY recently have made a full-time position for Quality Systems (Me!) That was about 1 1/2 years ago. Someone to solely focus on quality systems, maintaining and updating to current standards.
I've found that in digging into just about everything, that I've had opportunities to better our QS. So I've tweeked some programs, and made major changes to others. (For awhile, we were talking the talk, and not so much walking the walk - you know how that goes...but I think we are around the bend on that now)
I've heard that a good measure of continuous improvement is to monitor or track these intangible quality system updating activities.
How much time / money has been spent fixing a program - shows commitment, and in a very quantifiable way.
Documenting before and after figures like holds, or customer complaints shows involvement, and understanding, again in a very quantifiable way.
But what else should be done with these projects, if anything at all?!
Most of these projects are my day to day work, but at the same time I feel like I should be trending my work, and essentially validating my position with the company (not that it is needed), for the sake of documenting continuous improvement.
And if that is the case, should I be opening Corrective Actions on how the programs that were so far off mark in the first place? That seems like the logical place to start, (but if an auditor were to come across a major program gap through a corrective action, it seems like a dangerous place to go)
Like I said, just curious to see how others are communicating continuous improvement, whether it be to internal managers or to auditors / customers, and how much they are analyzing what they are changing.
Thanks in advance,
Edited by it_rains_inside, 27 January 2015 - 01:51 PM.