Jump to content

  • Quick Navigation
Photo

Complaints CPMU


  • You cannot start a new topic
  • Please log in to reply
5 replies to this topic

#1 whiskylass

whiskylass

    Grade - Active

  • IFSQN Active
  • 11 posts
  • 1 thanks
0
Neutral

  • Scotland
    Scotland

Posted 09 July 2015 - 11:05 AM

Hi All,

 

Looking for general thoughts on targets for CPMU.  I work in whisky and rum bottling and we set a target of 9.5 CPMU for end June 2015 but we failed, we achieved just over 10 CPMU.  What does everyone else set their target at and do you know of a food manufacturing best target.  Some research carried out by someone else I work with suggested that 7 is a gold standard achievement.

 

All thoughts, suggestions etc will be greatly appreciated

 

Many thanks :cheers:


  • 0

#2 Charles.C

Charles.C

    Grade - FIFSQN

  • IFSQN Moderator
  • 12,575 posts
  • 3275 thanks
350
Excellent

  • Earth
    Earth
  • Gender:Male
  • Interests:SF
    TV
    Movies

Posted 09 July 2015 - 12:04 PM

I deduce CMPU = complaints per million units, aka ppm perhaps


  • 0

Kind Regards,

 

Charles.C


#3 whiskylass

whiskylass

    Grade - Active

  • IFSQN Active
  • 11 posts
  • 1 thanks
0
Neutral

  • Scotland
    Scotland

Posted 09 July 2015 - 12:08 PM

Yes, sorry CPMU does stand for Complaints Per Million Units and it is the number of complaints received in a month divided by total sales for the month times one million.  PPM is Parts Per Million and does not relate to this as that is more for allergen testing etc


  • 0

#4 Charles.C

Charles.C

    Grade - FIFSQN

  • IFSQN Moderator
  • 12,575 posts
  • 3275 thanks
350
Excellent

  • Earth
    Earth
  • Gender:Male
  • Interests:SF
    TV
    Movies

Posted 09 July 2015 - 12:37 PM

Hi whiskeylass,

 

Can try these threads for some ball park numbers, a more analytical approach, and worst case scenario respectively  -

 

http://www.ifsqn.com...nts/#entry39161

 

http://www.ifsqn.com...nts/#entry57865

 

http://www.ifsqn.com...all/#entry68445

 

based on above, you may be asking a bit too much but i guess it depends


  • 0

Kind Regards,

 

Charles.C


Thanked by 1 Member:

#5 whiskylass

whiskylass

    Grade - Active

  • IFSQN Active
  • 11 posts
  • 1 thanks
0
Neutral

  • Scotland
    Scotland

Posted 09 July 2015 - 12:52 PM

Hi Charles

 

Thanks for these

 

As we supply many major retailers we are constantly judged upon CPMU and we have individual targets for them but they look at the category overall.  We are waiting on Whisky Industry data being released but I want to have a head start in setting our target for 2015/2016


  • 0

#6 Simon

Simon

    Grade - FIFSQN

  • IFSQN Admin
  • 11,402 posts
  • 1026 thanks
226
Excellent

  • United Kingdom
    United Kingdom
  • Gender:Male
  • Location:Manchester
  • Interests:Life, Family, Running, Cycling, Manager of a Football Team, Work, Watching Sport, The Internet, Food, Real Ale and Sleeping...

Posted 09 July 2015 - 01:20 PM

Tomorrows webinar will be covering this very topic: Effective Complaint Management


  • 0

Best Regards,

Simon Timperley
IFSQN Administrator
 
hand-pointing-down.gif

Need food safety advice?
Relax, you've come to the right place…

The IFSQN is a helpful network of volunteers providing answers and support. Check out the forums and get free advice from the experts on food safety management systems and a wide range of food safety topics.

 
We could make a huge list of rules, terms and conditions, but you probably wouldn’t read them.

All that we ask is that you observe the following:


1. No spam, profanity, pornography, trolling or personal attacks

2. Topics and posts should be “on topic” and related to site content
3. No (unpaid) advertising
4. You may have one account on the board at any one time
5. Enjoy your stay!





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users