I sent out supplier questionnaires to our existing suppliers since we have no formal documentation for any of them and we had no approved supplier program in place. I started with a small contract food packaging company who did not have any quality systems in place.... challenging but manageable.
All of materials we receive are supplied by our customers. We only purchase shrink wrap, edge protectors, pallets, sheets of cardboard and blank labels. Based on the material we purchase, we do not see our suppliers as a high risk suppliers, so we decided to just send out questionnaires as opposed to an audit.
The responses I have received I have requested some basic information such as a copy of the pest control procedure or a list of approved pesticides, organizational chart and etc. Not one company was willing to undergo an audit when responding to questionnaires. Since there was no quality system in place prior to me coming aboard 5 months ago, I have no records to support the suppliers performance other than the Production Supervisors and Warehouse Supervisors feedback. All feedback has been positive just no documentation to support.
How do I rate my suppliers based on the information I do have? And do I go back to them insisting for the documentation we have requested? Very confusing on how to approach this or how to rate as this is my first time establishing as Approved Supplier Program.
I appreciate any feedback you can offer.
Thank you in advance!