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Quality in regards to customer needs during preliminary Audit?

customer quality preliminary audit FSSC 22000

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#1 Cmarti30

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Posted 10 September 2015 - 03:45 PM

Currently we are in the process of getting certified for FSSC 22000 and FSSC 22002.  During our preliminary Audit the Auditor brought up that our certification includes quality because it includes customer satisfaction.  However, we were told by our gap analysis auditor a few months ago that quality is separate from FSSC 22000.  As far as I can tell the only mention of customer satisfaction in the 22000 manual relates to actually producing a safe product.  Did anyone else experience this? 


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#2 MWidra

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Posted 10 September 2015 - 04:20 PM

There is a separate module in FSSC 22000 which is based on ISO 9001:2008.  That is a quality management system module, and you will need to have a quality system along with the food safety system.

 

If your gap analysis auditor was only looking at the ISO 22000 based portion, then they missed the quality part.

 

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#3 Cmarti30

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Posted 10 September 2015 - 05:20 PM

It says that the ISO 9001:2008 is optional on the ISO website.  My curiosity lies with the fact that no one including our Auditor from Stage 1 has told us we need to follow a quality system just that quality for customers is listed in the code. However it is not, it is listed as it pertains to food safety not business practice. Does that make sense? I am not sure I am being completely clear and I apologize. 


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#4 Cmarti30

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Posted 10 September 2015 - 05:27 PM

Also, Im not sure if this helps but currently we match up with the SQF level 2 which states: LEVEL 2 Food Safety Plan (accredited certification, GFSI recognition) Food Quality Plan: This clause is not applied at level 2.


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