Jump to content

  • Quick Navigation
Photo

How to get through to Senior Management what Technical does?


  • You cannot start a new topic
  • Please log in to reply
6 replies to this topic

#1 aps

aps

    Grade - MIFSQN

  • IFSQN Member
  • 165 posts
  • 4 thanks
0
Neutral

  • United Kingdom
    United Kingdom
  • Gender:Male
  • Location:United Kingdom

Posted 14 October 2015 - 08:04 PM

Looking for some advice

 

I am not the most diplomatic person so you advise would be grateful.

 

Recently the director of my company has told all managers that anything to do with quality or technical to throw it all to me and I mean everything. Now when we find mistakes other department manager expect us to fix it. When we take photos of NC they go berserk.

 

I feel they are very naive and don't really understand the job role.

 

How do I get this over to them what we do - to me We carry out audits, advise and implement systems

 

YOUR HELP IS NEEDED :helpplease:


  • 0

#2 gfdoucette07

gfdoucette07

    Grade - MIFSQN

  • IFSQN Member
  • 166 posts
  • 103 thanks
23
Excellent

  • United States
    United States
  • Gender:Male
  • Location:Little Falls MN
  • Interests:Food safety, QA, sharing my knowledge. Farming, growing, life

Posted 14 October 2015 - 08:16 PM

Aps,

 

They gave you a task, you are completing it, and they don't like the results, lovely... Well I would start off that each of them does have a vital role to the business and not each can be the expert at everything so work is divided up.  You are looking at NC differently then them and that is why you were put in your roll.  Ok we found a NC during an audit, this is how it is currently done--this is how it should/needs to be done what steps can we take (both QA and operations) to chip away at the problem.  Pictures are a great way to show exactly how things were found and sometime we don't really want to know something is broken.  But end of they day we are on same team.  Let them know you are a resource to help with the correction process but need their input to make the change happen.

 

Sound like a start?

G


  • 1

Thanked by 1 Member:

#3 Sheilag

Sheilag

    Grade - Active

  • IFSQN Associate
  • 14 posts
  • 4 thanks
0
Neutral

  • United States
    United States

Posted 14 October 2015 - 08:38 PM

Sounds a lot like my job, know your feeling  :headhurts:


  • 0

#4 Simon

Simon

    Grade - FIFSQN

  • IFSQN Admin
  • 11,404 posts
  • 1028 thanks
226
Excellent

  • United Kingdom
    United Kingdom
  • Gender:Male
  • Location:Manchester
  • Interests:Life, Family, Running, Cycling, Manager of a Football Team, Work, Watching Sport, The Internet, Food, Real Ale and Sleeping...

Posted 15 October 2015 - 05:59 AM

If the action required to fix the technical / quality issue is rooted in the process then of course they need to be involved and perhaps also take ownership. Can you give any examples, so that we can kick around some ideas?

 

Regards,

Simon


  • 0

Best Regards,

Simon Timperley
IFSQN Administrator
 
hand-pointing-down.gif

Need food safety advice?
Relax, you've come to the right place…

The IFSQN is a helpful network of volunteers providing answers and support. Check out the forums and get free advice from the experts on food safety management systems and a wide range of food safety topics.

 
We could make a huge list of rules, terms and conditions, but you probably wouldn’t read them.

All that we ask is that you observe the following:


1. No spam, profanity, pornography, trolling or personal attacks

2. Topics and posts should be “on topic” and related to site content
3. No (unpaid) advertising
4. You may have one account on the board at any one time
5. Enjoy your stay!


#5 Tamale

Tamale

    Grade - MIFSQN

  • IFSQN Member
  • 65 posts
  • 29 thanks
1
Neutral

  • Canada
    Canada

Posted 20 October 2015 - 12:58 PM

In the Philip Crosby school of quality thought, the only way to get through to upper management is by costing non conformance.

 

He called it the «price of non conformance». Believe me it works.

 

Upper management manages budgets, that's their language. Speak that language by costing every NC, complaint or «improvement needed» situation and you will get the needed attention.

 

Tamale


  • 0

#6 Ray_in_Saudi

Ray_in_Saudi

    Grade - Active

  • IFSQN Active
  • 24 posts
  • 3 thanks
0
Neutral

  • Saudi Arabia
    Saudi Arabia

Posted 20 October 2015 - 05:18 PM

We are on the same page. :-(

 

I believe that upper management should establish a culture of teamwork and that they should inculcate in all employees a positive attitude towards internal audits as audits are there to improve the system and not point fingers to anyone for a NC.

 

Ray


  • 0

#7 qalearner

qalearner

    Grade - MIFSQN

  • IFSQN Member
  • 93 posts
  • 17 thanks
7
Neutral

  • Canada
    Canada
  • Gender:Not Telling

Posted 20 October 2015 - 06:24 PM

Constant battle some times....this is OUR problem, not MY problem. Yikes!


  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users