We have had request from our CEO to benchmark our failure rate / CPM against different industries.
We know we are about 0.25 CPM (Complaints per Million Units Sold) as a Group, and worldwide Dairy benchmark is 1.0 CPM.
We manufacture Diary, Juice, Bakery, Poultry and Infant Nutrition Products in the Middle East.
From your experience, what are other industry norms? E.g. automotive, pharmaceutical, FMCG etc.
Please can you advise us based on your experience in Quality?
If you can send me any references you know of too please, that would be great.
Thanks for your help.