Good morning everyone,
This is a question and hopefully starts a bit of a discussion because I am not sure what the "norm" is, and I am very curious to see how other QA managers and companies handle this!
Basically, 2 issues here:
- what do you do when customers of your customers send you documents to fill out for their QA department. in the case at hand, a small company who chooses not to purchase directly from us is having us fill out QA questionnaires, send them our certificates, etc. They also have an 11 page document listing everything we, as the "supplier", commit to in terms of quality management. I don't feel comfortable signing it for a few reasons: