So for example, if a management team takes the process approach seriously, involves internal and external customers and suppliers in process reviews, and so on, one can demonstrate compliance to clause 8.2.2 with no need for auditors or auditing AND can put in place practice that is more beneficial than the sort of apology for auditing that is typically tolerated by the certification bodies.
Jim, if I read you correct Yell's Certification Body have allowed them to ditch internal auditing in favour of process reviews (and so on), which the CB accept as meeting the requirements of 8.2.2 (shalls and all).
Jim can you provide more details on what they do.
Regards,
Simon