This exercise is termed the Process Review. Generally, the Process owner (a Director), one person from each of the upstream and downstream processes and a facilitator are present at the review (non-confrontational!). The result of the meeting is a series of actions, to improve the process in question, carried out by anyone available (Directors and Engineers alike - this ensures everyone gets involved in shaping the business).
Process improvement is really quite easy when you strip away the techniques, acronyms and complicated diagrams. Who cares whether it meets ISO 9001 or not, I believe this approach operating throughout the business will deliver more value to all
stakeholders than internal auditing ever could.
Thanks Jim; certainly interesting stuff, please keep us posted if you find out more.
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