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Preventative Actions for an employee not following procedure


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#1 Murae

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Posted 01 November 2016 - 02:42 PM

Hi,

 

We recently had our BRC audit and in trying to have a preventative action for an employee not following procedure is becoming difficult.

 

the corrective action was easy to sort but how do you prevent an employee from not following procedure when they are signed off against it and are regularly assessed against the procedure.

 

Murae


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#2 scampi

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Posted 01 November 2016 - 02:58 PM

Has the employee been given verbal and/or written warnings? I had to give a verbal warning last week, which the HR department assists with for an employee using an ipod on the production floor AFTER being instructed twice prior to start up by two supervisors on the same day. A copy is given to employee and one is kept in employees file.....3 strikes your out, my warning, plus any that have occurred by HR in one year from start date equals termination.

 

If you cannot abide by the rules and policies in place you do not need to work here.......all of our employees are informed of company policy when they start........

 

Alternatively, has anyone asked that employee WHY?  maybe they are really seeing something in the process you don't and consequently the procedure doesn't make sense?????


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#3 Murae

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Posted 01 November 2016 - 03:03 PM

Thanks for the above scampi, although isn't a warning more of a corrective action for the issue rather than a preventative?


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#4 scampi

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Posted 01 November 2016 - 03:41 PM

Are you speaking hypothetically or are you having a reoccurring issue with a single employee?

 

Your written SOP, policy and training records that are signed off are all preventative measures....but you cannot prevent employees from mucking up no matter how hard you try. If you include company policy regarding formal warnings (which are included as a good thing by CFIA) in your policy for the audit to see it should add merit to your overall plan.

 

Is it a single employee not following policy all the time? are they the only employee who performs that task?  Can you rewrite you policy to be in compliance at all times?

 

And btw, if the employees are being assessed internally for following the procedure, how is it that they are still not performing the task correctly?

 

Maybe you need a root cause analysis to figure out why a particular step is proving difficult to manage


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#5 Murae

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Posted 01 November 2016 - 04:51 PM

It isn't a reoccurring problem, a piece of equipment was left in an area. it happened once by one employee. he has been given a warning but as for preventative how do you prevent one employee from forgetting an item.


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#6 scampi

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Posted 01 November 2016 - 05:13 PM

Check list.....easy peasy now that I understand the issue lol. Create a record, or add a line to an existing record.

 

For example, I have a chilling record for my packaging room, and the packaging materials need removed at the end of production....there is box that needs ticked and initialled when the materials are removed.

That way you are covered from an audit point of view (how my fix came about) and you shouldn't have a reoccurring problem!

 

So be it sanitation, or an operational record, or a maintenance record...add a BOLD line for ensuring all pieces brought in/used are removed


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#7 Dapulu

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Posted 02 November 2016 - 11:53 PM

Agreed with scampi, a checklist or a line included in a form he fills can be a preventive measure as he wil see the unchecked box/blank space. 

 

Also, not sure what tool he forgot but if there is some way to confirm there is a definite place to put that part of the equipment in the area or outside of it as in implementing a 5S system.


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#8 martina.ferronatto

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Posted 03 November 2016 - 01:39 PM

Hi Murae,

From my experience: 1) need to have a SOP stating clearly do´s and dont´s; 2) verbally instruct the employees on the SOP; 3) in case of problem, give a formal instruction about the SOP, checking understanding; 4) persisting the problem, verbal advice; 5) still having problems, written advice from HR and then applying the appropriate measures.

Regards,

Martina


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#9 redfox

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Posted 04 November 2016 - 05:12 AM

Hello everyone,

 

IMO, erring employees most of them dont have proper training and did not attend seminars about food safety. You can show them the webinar of IFSQN about behavioral food safety. IMEX, it really did improvement to our workers attitude towards food safety after we shown toit them. Teach them and explain the reason why it should/must be done and should/must not be done. 

 

regards,

redfox


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#10 Neemo

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Posted 16 January 2017 - 05:04 PM

Very hard area, I have done that checklist but you'll find out its just the paper exercise that's being done. The real job hasn't been done


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