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#1 Silvialima

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Posted 15 May 2017 - 06:19 PM

Hello everyone,

 

I was wondering if any of you know of a recall communication tool that sends communication messages (phone, email and text messages) to all customers affected by the recall. 

 

Regards,

 

Silvia



#2 Scampi

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Posted 15 May 2017 - 06:52 PM

Are you wanting to add this to your mock recall plan? If so, how would you be able to confirm that each customer had received the communication?

I can understand wanting to simplify if you have a large customer base though.



#3 Silvialima

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Posted 16 May 2017 - 02:21 PM

We have a large amount of customers. The idea is to have a communication tool that delivers the message automatically to all the customers affected by the recall. If a person calls them by one by, he would never finish. Currently, in our procedure, we state that sales would do this task; however, we want this to be done by a system so sales people don't have to do it.

Please, hope someone knows about a tool that can do this.

 

Thank you,

 

Silvia 



#4 Scampi

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Posted 16 May 2017 - 02:28 PM

If you have an IT department, they should be able to figure out a mass email system, I would also call your telephone carrier, they should be able to figure something out as well

 

Sorry, I can't help with another system



#5 Silvialima

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Posted 16 May 2017 - 04:17 PM

I am already working with my IT department, and we are trying to find a solution together. 

 

Thank you anyway Scampi. 

 

Silvia



#6 Charles.C

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Posted 17 May 2017 - 12:11 PM

Hi Silvia,

 

You might consider checking out Safefood360's sub-forum on this site. They are FS Software specialists.


Kind Regards,

 

Charles.C


#7 moskito

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Posted 21 May 2017 - 01:17 PM

Hi,

 

in Germany we have an association driven platform where the contact data of crisis manager are collecetd and provided to registered members and non-members active in the food chain (https://www.bll.de/en/the-bll/cmdb)

Unfortunately this is a national solution until now but covers manufactureres, trade, authorities and it is not 100% because the membership is voluntary. It helps very much to keep the data up-to-date under responsibility of the member and changes are handled where they occur. Simple and low impact for everybody.

A mailing list can be created on the platform.

It was a lot of work over the last years to reach this status. For our suppliers (raw materials, packaging, contract manufacturers) it is since some years mandatory to become a registered member and to provide the data.

Due to the good experience this could be a good blue print for other "legally connetected" areas (Germany BLL -> Europe FDE) because recalls becomes more and more "gobal". So it could be very helpful and benificial for every company in a food chain to be a member but having only to take care that the own contact data are up-to-date. But in any case - there will be at all time some manufucturers which are resistant to all arguments. 100% will be a dream as long as this is voluntary and no official requirement.

 

Rgds

moskito

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#8 Karenconstable

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Posted 29 May 2017 - 05:37 AM

In Australia we have GS1 Recall that does exactly what you are looking for.

It works well and is not expensive.

 

The version I am familiar with is set up for the Australian recall/regulatory environment, however GS1 is an international organisation with a lot of reach (they supply barcodes) so I am sure they have a similar system in your country. 



#9 SteveHather

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Posted 21 November 2017 - 12:26 AM

Hi, 

 

As Karen mentioned, we have a system in Australia for immediate notification to all affected trading parties called GS1 Recall.

 

GS1 in the US do have a version of this system although I don't think it is as immediate as the Australian version. It's called Rapid Recall Express and you can find some details here: https://www.gs1us.or...-recall-express

 

Regards, Steve






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