I work with a Distribution/Storage facility that mainly handles produce. We have customers that will come to the warehouse for a "Will Call" of product, where they can call in an order and pick it up themselves. My question is, is there a "law" so to speak about this or is it a "Liability" issue on our part? When a customer does pick up the "will call" we have a section on their invoice to initial that the product picked up is at product temperature and temp is written down. Since they have signed their invoice and it then is basically owned by the customer, are or can we be liable if the product picked up is not to temp once they arrive at their location? I have been told by other distributors that they do not allow the customer to pick up items but distributor will send a "Hot Shot" truck out to them if it is something they need now and can not wait for their next delivery day.
Just needing a better clarification on this issue.