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Mock traceability route from a customer

TRACE ABILITY

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#1 smart17

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Posted 08 August 2017 - 11:20 AM

DEAR ALL, 

 

 I have been asked to run a mock tractability route from a customer. I have all the documents received raw material but   a delivery note document doses not exit into our procedure  . If the customer gives us the bar code I find all the info's that wants 

How shall i handle the issue ? which is the best possible answer? 

 


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#2 adamperry2235

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Posted 08 August 2017 - 11:57 AM

So you don't have any form of shipping documentation? How do your customers know what they are receiving? Better yet how do you know what you are shipping them. If you have the bar code and it can give you that information then that will work. But how often do you change your bar code? Could someone give you a bar code from a year ago that matches the current one? 


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#3 smart17

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Posted 08 August 2017 - 12:35 PM

Hi adamperry

 

Look my answer below your questions

shipping documentation?

Yes we have shipping documents

How do your customers know what they are receiving?

there is analytical details into the delivery not

 But how often do you change your bar code?

Yes receive the labels  from a company

 Could someone give you a bar code from a year ago that matches the current one? 

yes we could trace the product a year 

 

The issue is when we load the products we do not scan them (we do not have ) so to known which label product  is on the delivery note . 

We count only the total products . when loaded 

 

thank you 


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#4 Jaskaran17

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Posted 08 August 2017 - 01:21 PM

If your organisation use FIFO system for dispatch material then u can trace by using time, date record of production and dispatch details for mock practice


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#5 smart17

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Posted 08 August 2017 - 01:58 PM

Hi Jaskaran17 

 

no , there is not FiFo into the plant :(


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#6 Jaskaran17

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Posted 08 August 2017 - 03:03 PM

Just ask to marketing team for checking bar code details at shop or finish good storage


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#7 Jaskaran17

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Posted 08 August 2017 - 03:15 PM

What type of product manufacturer at your site?


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#8 smart17

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Posted 08 August 2017 - 03:19 PM

Hi Jaskaran 17 

 

Thank you for your answers. 

Its impossible to trace this products since there is not any process for that. 

Its a high volume of products .

My question is how to handle the mock audit ?


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