My question is for the clause 3.9 traceability BRC for the ISSUE 5 (packaging and packaging materials )
In my company we have a traceability route until the product been stored and when we receive from the customer the bar code. We can trace all the process step .
However, when we load the truck because of the high volume of the product , we do not know which product has been put into the trailer unless the customer gives the BAR code of the product.
So, if the customer(4-5 order daily ) after a month sends ONLY the delivery note we can not trace the product , we need the bar code from the customer.
As a solution we say to the customer to provide us BAR code and the delivery note .
Is it a non-conformity that we can not do vice versa from the delivery note or not ?
Shall , I put it together this process ?
Edited by Charles.C, 12 August 2017 - 02:30 AM.