Jump to content

  • Quick Navigation
Photo

Complaint Management Policy

Share this

  • You cannot start a new topic
  • Please log in to reply
4 replies to this topic

charbear

    Grade - MIFSQN

  • IFSQN Member
  • 64 posts
  • 6 thanks
2
Neutral

  • United States
    United States

Posted 20 September 2017 - 05:29 PM

Hi! Is anyone willing to share their complaint management policy? I don't feel like I'm doing this right  :helpplease: A template would even be helpful! Thank you!



Panos

    Grade - Active

  • IFSQN Active
  • 13 posts
  • 1 thanks
0
Neutral

  • United States
    United States

Posted 20 September 2017 - 09:25 PM

What product are you looking to make a Complaint management Policy for?

 



EmmaWhite

    Grade - Active

  • IFSQN Active
  • 2 posts
  • 0 thanks
0
Neutral

  • Earth
    Earth

Posted 21 September 2017 - 06:21 PM

also interested in this  :eek_yello:



Peaches

    Grade - MIFSQN

  • IFSQN Member
  • 134 posts
  • 123 thanks
15
Good

  • United States
    United States
  • Gender:Female

Posted 22 September 2017 - 09:15 AM

Hello

I've attached a basic customer complaint policy.  We maintain a log in excel that includes the date, customer name, complaint reason (coded for sorting), a longer description of the issue, and then actions taken and by who.  We can monitor trends and it makes reporting a bit easier.  Hopefully this helps a bit!

Attached Files



Thanked by 5 Members:

charbear

    Grade - MIFSQN

  • IFSQN Member
  • 64 posts
  • 6 thanks
2
Neutral

  • United States
    United States

Posted 22 September 2017 - 12:22 PM

Yes it did the example is actually very similar to the one I have so I must be going in the right direction!





Share this

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users