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Complaint Management Policy


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#1 charbear

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Posted 20 September 2017 - 05:29 PM

Hi! Is anyone willing to share their complaint management policy? I don't feel like I'm doing this right  :helpplease: A template would even be helpful! Thank you!


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#2 Panos

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Posted 20 September 2017 - 09:25 PM

What product are you looking to make a Complaint management Policy for?

 


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#3 EmmaWhite

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Posted 21 September 2017 - 06:21 PM

also interested in this  :eek_yello:


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#4 Peaches

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Posted 22 September 2017 - 09:15 AM

Hello

I've attached a basic customer complaint policy.  We maintain a log in excel that includes the date, customer name, complaint reason (coded for sorting), a longer description of the issue, and then actions taken and by who.  We can monitor trends and it makes reporting a bit easier.  Hopefully this helps a bit!

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#5 charbear

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Posted 22 September 2017 - 12:22 PM

Yes it did the example is actually very similar to the one I have so I must be going in the right direction!


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