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Quality KPI's


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#1 rewel

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Posted 19 October 2017 - 11:20 PM

Hi all,

 

we just had our BRC audit while we didn't get a Corrective Action for it, they were concerned about not having enough quality KPI's. We have plenty of business KPI's but not quality. we have. 

 

1. Maintain BRC accreditiation

2. Have a downward trend of customer complaints 

3. under 15% glass breakage per day.

 

and I really can't think of any more to add.

 

does anyone have any ideas?

 

also we work as a contract bottler for in the wine industry.

 

Thanks,


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#2 beautiophile

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Posted 20 October 2017 - 03:51 AM

IMHO, you can set KPIs on  the inputs and/or the controls and/or the outputs of your production line.

They can be resources, humans, machines and more.

Examples:

- Better price/quality ratio of your materials.

- Production rate up to 5%, or higher yield, etc.

- Late schedule less than 15% No. of purchase orders.

- 100% trained employees.

- 0 case of defects, which are related to CCPs, flown out to customer.

Regards.


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#3 isom

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Posted 31 October 2017 - 12:38 PM

-Looking at the no of customer complaints  you could make this a quality KPI


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#4 liberator

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Posted 31 October 2017 - 08:58 PM

A few areas to consider,

-Internal quality system compliance audits (number and % compliance)

-GMP audits (Score production areas and track that score)

-GMP/HACCP training for all employees - Annual refresher training Track % of employees completed the training

-Pest control - trend analysis

-HACCP reviews of processes

-% Product right first time (may already be a business KPI but could be reported as a quality KPI as well.)


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#5 ShannieB89

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Posted 31 October 2017 - 09:42 PM

That was something recent our Group QA Manager request that I develop. It doesn't have to be something far fetched. Items such as:

1. Punctuality/Absenteeism of Q.A. staff

2. Raw Material Release Conformity (100% release within allotted time)

3. Finished Product Release Conformity (100% release within allotted time)

4.Pathogen Environmental Monitoring Achievement (0 EB within the environment)

5. Pest Control Trend Analyses (someone mentioned earlier)

6. GLP (achievement of minimum scoring)


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#6 J0hn

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Posted 08 November 2017 - 03:31 PM

Hi

 

I include customer complaints (CPMU), depot rejections, customer negative feedback (quality related), Audit NC's, EPW's.

 

Thansk

John


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#7 Peaches

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Posted 08 November 2017 - 05:34 PM

We include physical inventory variance, the % completion rate of non-conforming items from the last internal zone inspection of the facility, # of recalls (goal is 0), and customer complaints/returns we have divided up.  For foreign material or illness complaints we have a goal of 0.  For all complaints/returns we have an over goal based per units sold.  


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