we just had our BRC audit while we didn't get a Corrective Action for it, they were concerned about not having enough quality KPI's. We have plenty of business KPI's but not quality. we have.
1. Maintain BRC accreditiation
2. Have a downward trend of customer complaints
3. under 15% glass breakage per day.
and I really can't think of any more to add.
does anyone have any ideas?
also we work as a contract bottler for in the wine industry.