I am wondering if someone might be able to answer a question I have regarding product specifications.
As an Agent/Broker we purchase all of the products (take ownership) which we are selling prior to delivering into any of our customers.
As we effectively own the products which we sell, we then create full product specifications under our own trading name - based on the specifications, information & product photos supplied to us by the manufacturers (in some cases, as we include all of the information supplied to us, our specifications are in fact more detailed than the original ones supplied to us by the maunfacutrers. we do not include any information NOT supplied by the manufacturing plant in our specs). My question is this, if we supply a product specification to every customer on purchasing any new product from us, requesting their authorisation & return of a signed copy to confirm they are happy to proceed with their purchsase based on the information contained within the spec, is the customer within their right to then request the original specs which we have from the manufacturer, rather then our specs which we have given them?
Any thoughts/ help/ advice is greatly appreciated