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What are the most valuable qualifications for a Quality Manager?


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#1 Plastic Ducky

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Posted 25 January 2018 - 02:27 PM

Hello everyone,

 

I so enjoy the professionals on this cite for years now and I am hoping to receive some of your expert opinions. The more responses the better. I have been researching different "Quality Management" certifications most of which are on line (example: TQM (Total Quality Management)). The purpose is simple, I want something to put on my resume that will make me more attractive to employers as I apply for jobs as a Quality Manager in various food manufacturing environments.

 

Currently, I have been the Lead Quality Assurance Technician / Backup SQF practitioner for a packaging company for three and a half years. I have a BS in Dietetics and a years work of experience as a Quality Systems Coordinator for a food manufacturer. I also worked as a health inspector (food protection officer) for 2 1/2 years for the City of Dallas.

 

I just feel like my "career" is stalling out or maybe going the wrong way and I would like to get back to a position closer to Food Safety/Quality management in a food manufacturing environment. There are lots of opportunities for said positions here in the States.

 

So please, some of you hiring managers out there, or others, tell me what I can do to really strengthen my chances of getting some of these opportunities if you will.

 

Thank you for all constructive responses.

 

Sincerely,

 

Plastic Ducky...


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#2 afcbno1fan

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Posted 25 January 2018 - 03:15 PM

Hi Ducky,

TQM is not a form of certification. TQM refers to an approach to quality management and refers to the long term approach using various quality tools and systems to achieve a holistic, continually improving management system. It is a top down approach that (should) involve everyone in the organisation if it's to be effective

kind regards

Andy


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#3 jcieslowski

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Posted 25 January 2018 - 03:31 PM

How about a link to your linkedin?


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#4 FurFarmandFork

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Posted 25 January 2018 - 04:35 PM

Management track: you need to have supervisory experience. Not really many certifications that help you there.

Technical track: certified food scientist, become a HACCP certified trainer not just someone trained, PCQI training certificate, take some courses in other certification schemes than the one your company uses.

 

Honestly with your EHS certification from Dallas and resume you have a pretty good pedigree, I'd start applying and see what turns up, like you said there are a lot of opportunities for QA folks, management is hard to break into but keep in mind that at a smaller company "managers" tend to be technical people with large scope vs. large companies supervisors/managers tend to be personnel oriented.


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#5 Plastic Ducky

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Posted 26 January 2018 - 08:32 PM

Hey FurFarmFork,

 

Thank you for your response. Kind of lame that only three people responded but very awesome that your response was so rich with information. I have started pricing the PCQI training courses available on-line. I took the time to go check out your blog and I have subscribed. It is very well put together and very impressive. To be honest, I would say I am not jealous but certainly envious and quite inspired. Aside from the info, you took a moment to encourage me. Thank you. I have a phone interview with a company in Iowa next week WISH ME LUCK. Past that, I will look forward to interaction here at IFSQN and following your informative blog!

 

THANK YOU !!!!


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#6 nwilson

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Posted 26 January 2018 - 09:06 PM

You can always look into ASQ as well for certifications to boost the resume.  

 

https://asq.org/


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#7 Plastic Ducky

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Posted 26 January 2018 - 09:19 PM

Thank you NWilson!! I was not aware of ASQ. I just created a "sign in" and will build a profile there. Thank you for your help. I am starting to feel this "career slump" dissipating with every response from insightful comments from people such as yourself.

I hope you have a great weekend.

 

THANK YOU!!!!
 


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#8 Simon

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Posted 30 January 2018 - 07:48 PM

Hello PD, what most companies would like is that an expensive Quality Manager (neccesary evil) not only gets them a certificate to trade such as a GFSI standard and provides some technical knowledge and systems, but they would love you to pay your way in a tangible way.  Reducing customer complaints, internal defects, waste, improving efficiency etc.  These are easily under$$$tandable by seniors execs.  Geting a lean tools education/qualification and then using it practically in a business to improve the business is very marketable.

 

Good luck.

 

Simon


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#9 jaygil

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Posted 30 January 2018 - 09:40 PM

Hi PD

I think you have some very good credentials there! A few suggestions that I have found helpful in my role of leading our BRC team have been 1) Internal Auditor training certification, 2) Food Defense Coordinator Certification #3) Pest Control training.

Also I actually am responsible for creating ingredient and nutritional labels, and you probably also have that credential from your dietitian training. In smaller companies we wear many hats so don't be shy about listing all of your abilities. QA today covers so much more than when I first got into it by accident 40 years ago!

Have fun!


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#10 mikepeters57301

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Posted 30 January 2018 - 10:55 PM

Duck

 

Several years ago, I had the opportunity to interview someone that I had worked with in the past and had climbed to the top of a very large food company.  Armed with my resume full of certifications, etc ,it was a done deal in my book.  As I sat at the table across from him, I glanced at his copy of my resume.  Written fairly large was across my resume was  "RESULTS ?"  Absent from my resume was how I have added value to the company.

 

Here are a couple of suggestions.......

 

1.  Seek out ways measurable ways to make a positive impact.  Reduce loss, increase first time pass, decrease work place accidents, increase audit scores, cut costs, etc. You should be able to say "I cut costs by 10% and this is how I did it", "I improved fist time pass by 15% and this is how I lead the team in doing so", etc. 

2.  Long gone are the days that the most certified person is the most qualified.  Leadership is what many are looking for as well.  Pick up 21 irrefutable laws of leadership as a start..  The same can be said about management.  Live it.  

3.  Part of leadership is mentoring and growing your people.  Find ways to mentor those around you. All of your knowledge / experience squandered in a organizations mind if not relayed to others.      

4.  Understand (maybe you do) that food plants are businesses. Yes quality managers protect the brand and the customer.  However, you need to understand how everything works together and demonstrate how you have worked across departments for the success of organization.     

5.  Prepare (for hours) for every interview you have.  learn everything about the company.  research proper questions to ask.  Rehearse answers to common questions.  

6.  Yes, all of the certifications you can get will help as well sqf practioner, internal auditor, asq certified quality manager, HACCP, FSMA/PCQI, better process, six sigma, lean, MBA, etc.  (you do need to understand GFSI front to back).

 

 

 

KSR

 

 

 


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#11 KarenC

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Posted 30 January 2018 - 11:55 PM

I would also suggest that you learn about sanitation and pest control. I also agree that an internal auditing certification is very good.


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#12 Ryan M.

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Posted 31 January 2018 - 01:43 AM

This is going to sound cliche, but....soft skills.  The skills / ability to troubleshoot and solve problems, lead your team and be an effective team member.  A strong ability to achieve buy in and negotiating skills and have conflict resolution skills.

 

To be honest...most people can learn the technical stuff.  What sets someone apart is their soft skills.  So, if you were sitting before me seeking a Quality Management role my first task would be an assessment of your leadership skills and team skills.

 

I hope this helps.


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