8 replies to this topic

[Franco]

If Your organization is really experiencing quality, then You don't need a Quality Manager.
Author: Franco

[Simon]

Wise words indeed Franco - would we still get paid?

Simon

[Franco]

Would we still get paid?

I'm afraid We won't be payed any more. Since We're very far from achieving this goal ... don't worry, be happy. We're going to earn money for a long time.

[Simon]

Does that mean that all of us Quality Professional's are failures?

Regards,
Simon

[Franco]

Does that mean that all of us Quality Professional's are failures?

We're still improving the capability in a neverending PDCA cycle, aren't We ?
I failed too in the past and I'm still failing now, but my Company is still paying me because no one knows that I'm failing my mission. Please don't tell 'em.

[Simon]

We have a saying in the UK

"It would be like turkeys voting for christmas"

in other words it's not in our interest to improve (too much) if it means we will become redundant.

Perhaps each time we traverse the P phase of the PDCA cycle we should make sure we haven't over-improved and if we have plan in some destabilising action.

How about a new quotation:

"Improvement is like medicine it should be taken in small doses"
Simon Timperley - 2003

http://www.saferpak.com/pdsa.htm


Regards,
Simon
:D

[horsenailbucket]

I totally disagree with this thread.

If a quality professional was operating a true quality system then we would have tools in place to measure such things as Cpk, then we will always have something to improve. Any company is an ever changing thing, and will always need constant maintenance to improve.

I have no intention of eliminating myself from my organisation.

Cheers!

[Franco]

I want to go further.

I mean there should not be Quality Function at all

People should operate according to quality principles bearing in mind customer's satisfaction and that's all they have to do.

I know it seems a crazy idea, but IMHO it's the Mission Accomplished statement of a QM.

I'm keeping quite far from that and that's why I'm still earning money and my company is not experiencing real quality, but just what someone thinks it' s called "quality".

[rheath]

I mean there should not be Quality Function at all 

People should operate according to quality principles bearing in mind customer's satisfaction and that's all they have to do.

I know it seems a crazy idea, but IMHO it's the Mission Accomplished statement of a QM.

Couldn’t agree more - my personal mantra is that "My job is to work myself out of a job"

Admittedly I am sure this will take some time but to give a few examples of where I have worked myself out of a job:

1. Customer & Internal Complaints / Corrective Actions - traditionally the remit of a quality manger - the only thing I do with complaints is click a button which produces trend analysis for review. This was a tough nut to crack but a database system now ensures data / timescales / reminders all run automatically and are completed by line management / operators involved in issue.

2. Process Capability Studies - Spreadsheet system set up which is now managed & run by Line Management & Operators - they after all are the process owners who have most impact on Cpk etc. I will occasionally review this data against other indicators - waste / complaints / downtime etc but in truth it runs itself

3. Internal Audits : I review the schedule with internal auditors but effectively this is a self-managed team.

I could go on and on but suffice it to say, my role is as a facilitator and a strategic thinker - Quality has to be ingrained within the culture of an organisation - if it is not then we have failed.. :P