And that's exactly how it should be.The quality managers have unwittingly set themselves up for elimination from the quality CI processes. QM's have made their function almost unnecessary to Quality management in general as, we are moving to (In this century) a team type of Kaizen CI environment, it's clear that the QM function has been taken away from the QM and passed on to the process owners.
In the case you cite Wallace quality and improvement are built into each process, it's the organisation of the future - and I like it! But let's not make the poor old Quality Manager redundant just yet; instead let's use this opportunity to redefine the QM's role.
This raises an interesting question:
In the organisation of the future which jobs will Quality Managers retain and what new responsibilities will they take on?
Come on let's use this opportunity to make Quality Manager's sexy.
Regards,
Simon