This 68 page guide focuses on establishing a management system, which will enable your business to satisfy your customers in an effective and efficient way. It also looks at using the process approach for other system requirements such as ISO 9001 (quality management systems), ISO 14001 (environmental management systems), OHSAS 18001 (health and safety management systems) and other sector-specific quality management systems. (Automotive - ISO/TS 16949:2002, Telecommunications - TL 9000, Aerospace - As/EN 9100).

Topics covered include:

- Process approach & process management system
- Leadership & responsibility
- Resources
- Customer-oriented & support processes
- Process maps
- Waste elimination
- Measurement & improvement
- Implementation