This 63 page guide explains how to carry out more than twenty tools & techniques necessary to ensure your business continually improves.

Topics covered include:

- Affinity diagrams
- Bar charts
- Black & white charts
- Brainstorming
- Cause & effect diagrams
- Design of Experiments (DoE)
- Failure Mode, Effect and Criticality Analysis (FMEA/FMECA)
- Fault Tree Analysis (FTA)
- Five WHY's for root cause analysis
- Five Ws & one H for problem definition
- Flow charting
- Histograms
- Pareto analysis
- Pictograms
- Pie charts
- Plan-Do-Check-Act (PDCA) cycle
- Quality Function Deployment (QFD)
- Rating
- Repeatability and Reproducibility tests (R&R)
- Run charts
- Significance testing
- Solution effect diagrams

Also includes a handy matrix showing when to apply which tool & technique.