Jump to content

  • Quick Navigation
Photo

Customer complaint policy

Share this

  • You cannot start a new topic
  • Please log in to reply
7 replies to this topic
- - - - -

Andre

    Grade - Active

  • IFSQN Active
  • 1 posts
  • 0 thanks
0
Neutral

Posted 14 December 2005 - 12:49 PM

Please help me with a example for customer complaint policy in the food industry - consumer as well as industrial and retail customers



okido

    Grade - MIFSQN

  • IFSQN Member
  • 205 posts
  • 14 thanks
2
Neutral

  • Netherlands
    Netherlands
  • Gender:Male

Posted 15 December 2005 - 07:39 AM

Hello Andre,

Could you be a little more specific. :uhm:

Okido,

Remember to share good fortune wtih your friends



yorkshire

    Grade - SIFSQN

  • IFSQN Senior
  • 380 posts
  • 6 thanks
4
Neutral

  • United Kingdom
    United Kingdom
  • Gender:Male
  • Location:Yorkshire
  • Interests:Antiques<br />Buying Georgian houses<br />Fine Food &amp; Wine<br />Luxury Cars<br />(Mostly dreams)

Posted 15 December 2005 - 09:25 AM

Here is an example:





CUSTOMER CARE
POLICY

********** will provide consumers of its products with courteous, timely, and efficient service that will exceed customer expectations and equal the best in business.
In order to continuously improve its services, ********** will encourage and use ongoing customer feedback to help establish its customer care standards and performance measures.
It is our policy that we will:
- provide a friendly and polite service.
- be sensitive to the needs of all our customers.
- only give out facts and make sure that we are understood.
- do everything we can to help.
- respond to comments and complaints positively.
- treat everyone fairly, equally and with respect.


"Have the courage to be ignorant of a great number of things, in order to avoid the calamity of being ignorant of everything." Sydney Smith 1771 - 1845 www.newsinfoplus.co.uk

Gaskit

    Grade - MIFSQN

  • IFSQN Member
  • 106 posts
  • 12 thanks
3
Neutral

  • Jamaica
    Jamaica
  • Gender:Male
  • Location:Greater Manchester

Posted 15 December 2005 - 03:23 PM

Try re-vamping the attached.

Kind regards,

Steve

Attached Files


I know God will not give me anything I cann't handle, I just wish that he didn't trust me so much.

okido

    Grade - MIFSQN

  • IFSQN Member
  • 205 posts
  • 14 thanks
2
Neutral

  • Netherlands
    Netherlands
  • Gender:Male

Posted 16 December 2005 - 01:38 PM

Hi Steve,

I could not explain it better as in your policy № 13.
One remark about the CUSTOMER CARE POLICY, personally I find this somewhat over the top and I always become a little suspicious when organisations declare friendly, polite service, respect in there policy.

Were is common courtesy gone :uhm:

Okido,



Gaskit

    Grade - MIFSQN

  • IFSQN Member
  • 106 posts
  • 12 thanks
3
Neutral

  • Jamaica
    Jamaica
  • Gender:Male
  • Location:Greater Manchester

Posted 16 December 2005 - 04:37 PM

Dear Okido,

Thanks for your kind words, have a good weekend.

Regards,

Steve


I know God will not give me anything I cann't handle, I just wish that he didn't trust me so much.

vasil.emilov

    Grade - Active

  • IFSQN Associate
  • 10 posts
  • 0 thanks
0
Neutral

  • Earth
    Earth

Posted 23 September 2014 - 11:58 AM

the link does not work



Charles.C

    Grade - FIFSQN

  • IFSQN Moderator
  • 20,542 posts
  • 5662 thanks
1,544
Excellent

  • Earth
    Earth
  • Gender:Male
  • Interests:SF
    TV
    Movies

Posted 23 September 2014 - 04:27 PM

the link does not work

you are correct. 9 years old sadly.

 

Rgds / Charles.C


Kind Regards,

 

Charles.C




Share this

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users