Hi John - of course, I know who you are now. This was my mistake.
From observing discussions on the subject in the past I can say that a significant portion of our peers are fundamentally reluctant to let go of their Excel workbooks, Paper, Access Databases et al. This could be as a result of simply not seeing the benefits software can bring, skepticism on what it can really do, poor past experiences etc. And there are those who may greatly want to utilize a software platform for FSM but for whatever budgetary or other reasons are unable to do so. However those that do adopt software to help manage the process tend to be generally positive about their experience.
For our part, we operate a continuous improvement cycle. So feedback from what is effectively our ‘community’ of users is reviewed, analysed and when approved is developed into the software usually within a few days or weeks. Same for changes in GFSI requirements or legislation. Everybody benefits from this, so you could say that our users play a significant role in the development and direction the platform takes. This I believe greatly enhances the experience of using software; you become more invested in it, as appose to simply being a user of it. This concept is relatively new, but is the way the software world is moving.
Having said all that, I am admittedly a little biased and as this is our forum I am allowed to express a little bias with reprieve
Hopefully some non SF360 personnel will stop by and give their own experience on using QMS software, good, bad or indifferent. Or their reasons for not using software.