Jump to content

  • Quick Navigation
- - - - -

Separate customer complaints and non-conformance procedure?

  • You cannot start a new topic
  • Please log in to reply
1 reply to this topic

#1 Tracey Scott

Tracey Scott

    Grade - Active

  • IFSQN Associate
  • 17 posts
  • 0 thanks

  • New Zealand
    New Zealand

Posted 07 August 2017 - 09:47 PM

Hi All


We  have a simple quality & RMP System, that is all that is required for processing honey. I am working towards bringing it up to an ISO standard.

I have a Non conformance register & investigation form,  do I require a separate customer complaints register or can this add into the non-conformance procedure.




#2 Madam A. D-tor

Madam A. D-tor

    Grade - PIFSQN

  • IFSQN Principal
  • 615 posts
  • 218 thanks

  • Netherlands
  • Gender:Female
  • Interests:meat, meat products, ready to eat, food safety, QMS, audits, hazard analyses, IFS, BRC, SQF, HACCP, ISO 9001, ISO 22000

Posted 08 August 2017 - 06:07 AM

Dear Tracey,


You can do both.

ISO 22000 does not say that it has to be 2 registers.

If it fits your company to have non-conformities and complaints in one register, go ahead.

Make your ISO 22000 systems tailor made. Make it fits your company.

Kind Regards,

Madam A. D-tor

Thanked by 1 Member:

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users