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Separate customer complaints and non-conformance procedure?


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#1 Tracey Scott

Tracey Scott

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  • New Zealand
    New Zealand

Posted 07 August 2017 - 09:47 PM

Hi All

 

We  have a simple quality & RMP System, that is all that is required for processing honey. I am working towards bringing it up to an ISO standard.

I have a Non conformance register & investigation form,  do I require a separate customer complaints register or can this add into the non-conformance procedure.

 

Thanks

Tracey 



#2 Madam A. D-tor

Madam A. D-tor

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  • Netherlands
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  • Interests:meat, meat products, ready to eat, food safety, QMS, audits, hazard analyses, IFS, BRC, SQF, HACCP, ISO 9001, ISO 22000

Posted 08 August 2017 - 06:07 AM

Dear Tracey,

 

You can do both.

ISO 22000 does not say that it has to be 2 registers.

If it fits your company to have non-conformities and complaints in one register, go ahead.

Make your ISO 22000 systems tailor made. Make it fits your company.


Kind Regards,

Madam A. D-tor

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