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BRC IoP Issue 5 management review


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#1 Nesrine indutex

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Posted 08 March 2018 - 04:02 PM

Good morning,

i am new in this forum.

 

i would like to know what i have to do on management review BRC iop issue 5?

 

"Management review - The company’s senior management shall ensure that a management review is undertaken to ensure that the product safety and quality programme is fully implemented, effective and that opportunities for improvement are identified. The review process shall be undertaken at appropriate planned intervals; as a minimum annually. The review process shall include the evaluation of: ·         Previous management review documents and action plans ·         Internal, second party and third-party audits ·         Customer performance indicators, complaints and feedback ·         Incidents, corrective actions, out-of-specification results and non-conforming materials ·         Resource requirements"

 

more precisely, i have no idea what is "customer performance indicator" and "ressource requirements"

 

maye be can someone help me, i will be very grateful

 

thank you :spoton:



#2 tezza07

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Posted 08 March 2018 - 07:01 PM

Customer performance indicators is referring to your management of customer complaints. Typically you will log customer complaints and do trend analyses on them frequently to identify target areas for improvement or other issues.

 

Resource requirements is referring to things that are provided in support of your food safety system (adequate personnel, training, funding, etc.).

 

They want to see that you've reviewed all of the subjects above with management, as management is typically the group to approve spending for things such as equipment upgrades, increased training programs, etc. It shows that communication is strong throughout the organization and that management is aware of issues and is in full support of the food safety system.

 

To cover "at appropriate planned intervals" you will want to create a procedure for this that states when everything will be reviewed (annually, semi-annually, etc.). Our SQF auditor wanted to see that a list was created to ensure that no review items were ever missed so that in the event I'm not able to be there that every item can still be reviewed as required. I created a checklist as a controlled document that lists everything required for review during the management review meeting (so that anyone could basically pick it up and know what needs to be covered), which I include with the meeting minutes.

 

I keep meeting minutes that I have everyone sign off on and I keep on file as proof for the auditor. I will also keep copies of things such as the current documentation register, audit reports, etc. with the minutes to show what was actually reviewed during the meeting. For documentation, depending on the auditor, they may not be satisfied with just the documentation register with the minutes, you may have to actually list for every document that it was reviewed and okay'd during the management review (as proof that every document in the register was reviewed and wasn't skipped or missed).

 

The opportunities for improvement are important as well - they want to see continuous improvement within your organization, so during the review meeting you should identify opportunities for improvement (typically SMART objectives) that can be reviewed during next year's meeting.



#3 tezza07

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Posted 08 March 2018 - 07:02 PM

Note: my organization is SQF certified, but I'm fairly certain this is standard across all GFSI standards. Someone more familiar with BRC please correct me if I'm wrong :)



#4 beautiophile

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Posted 09 March 2018 - 03:55 AM

Some of review items are complicated. For example, customer complaint may need a sophisticated analysis, IMO, a sale team should have responsibility to make one. It could be a supporting document to your management review. You can only make a comment for that result and others.



#5 Nesrine indutex

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Posted 12 March 2018 - 09:30 AM

Good morning,

 

thank you so much for your replies






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