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2.4.1.1: Reviewing Customer Requirements


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#1 sarajk

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Posted 11 June 2018 - 06:31 PM

Looking at the SQF Edition 8 Quality Code 2.4.1.1: The requirements and expectations of customers and final consumers shall be continually reviewed to ensure the accuracy of specifications and the ability to supply to customer needs.  A full review of customers' expectations for product and delivery shall occur at least annually.  

 

What have other's done for this requirement?



#2 jdpaul

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Posted 11 June 2018 - 09:38 PM

I would look at reviewing customer complaints. Your process capability data will tell you if you are meeting your customer specifications. You would also look at customer orders/sales and fulfillment of orders.



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#3 sqflady

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Posted 13 June 2018 - 06:06 PM

We also include annual review of specifications.






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