Hello,
I am looking for insight on handling our customer document request / supplier questionnaires. My company has several branded products that are manufactured for us by our manufacturing partners. Several of our customers are requesting information from us that require disclosure of our manufacturer. We typically require an NDA for these purposes. My company has an extensive quality assurance and supplier verification program along with strict guidelines for our manufacturing partners that is regularly evaluated by our QA and compliance teams. We also regularly inspect our manufacturing partner facilities. I am curious to know how others handle the disclosure of information regarding suppliers/ manufacturers to customers. Do you give them the documents (3rd party audits or docs that directly correlate to the manufacturer) and additional manufacturer information once the NDA is signed or do you not disclose this and state through the company's QA and Compliance programs, we essentially take care of that aspect. I am curious to know how others handle this.