We shipped out 3 pallets of food ingredients to a customer. They received the pallets and 1 of the pallets happened to have loose bolts on top of the pallet. We would never ship anything like that, so I am assuming they accidentally fell on top of the pallet during transit.
The customer said if this happens again the whole shipment would be rejected.
I talked to our logistics broker and he stated there is nothing the carrier can do to avoid this from happening. We can ship via a dedicated truck but that is costly.
What would a corrective action be for this? There is nothing I can do once the shipment leaves our facility. All I can do is properly secure the pallet and ensure it leaves our faciliy without anything laying on top of it.