I was hoping to get some insight on what should be in a Customer Focus and Communication SOP. We don't really have a procedure in place already, so it has been difficult to see what is actually done in the company. I work in a food processing company, mainly ready-to-eat powders such as coffee, creamers, shake mixes etc. We mainly sell our products online and most customer service is done online.
What main points should I include? Any templates are welcome :)
Thanks in advance!