Thanks for your response, SQFconsultant...sounds like the guy in my story isn't the only one out there like that, by a long shot!!
The one that floors me the most out of your accounts is the chocolate company that wouldn't let you see their FOOD DEFENSE PLAN??? Seriously?? That is an integral part of the exact reason why you are there in the first place...right???
Well, I did lifetime about 3000 audits of various forms with 70 or so access denies, thus your boss might be in the 1% club, it really is the rarity.
I remember the standouts, like the chocolate company, they were funny, knowing that I was coming in to do an audit and that document binder was included on the list of what would be audited they never said anything ahead of time. And then I ask for the Food Defense plan and they tell me I can't see it because their lawyers (in-house - it was rather a large company) said no on that item. So I pushed a little bit and they told me I could see the binder.. not the contents, just the binder itself - I was almost laughing, but these guys were serious.
Then out walks one of the lawyers, a safety supervisor in an orange vest and the red "binder" was in the lawyers hands and he says - you can touch it but you can't open it and I said, look I'm just going to write access denied - no food defense plan.
They had no problem with that until the end of the audit when a phone call came in from our client - a big retailer with 5000 stores.
The call was from the VP of Quality and came in while we were going over the results of the audit.
You should have seen the look on their faces in the room when the VPQ informed them the audit is an automatic failure.
They still would not relent until about a month later when I had to go back to the company with the VP of Quality and they let us look at the food defense plan.
What a hoot.
All the Best,
All Rights Reserved,
Without Prejudice,
Glenn Oster.
Glenn Oster Consulting, LLC -
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