Hello and Good Wishes for the new year. Trust you are all well and keeping safe. (wearing your mask and sanitising). I need some assistance regarding improving on my customer Satisfaction Survey Questionnaire. Below is what I am currently using however I was asked to improve and benchmark against other food company's questionnaire.
"Our company, in line with our Food Safety & Quality Management System, aims to constantly improve on its services to you our valuable Customer. We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire to help ensure that our standard of customer care exceeds expectations wherever possible.
Please tick the appropriate box to indicate your degree of satisfaction, where:
1 = Excellent, 2 = Good, 3 = Satisfactory, 4 = Poor
Topic
1
2
3
4
Comments/ Suggestions
RESPONSIVENESS: How do you rate our responsiveness in dealing with you?
PROFESSIONALISM: How do you rate our professionalism in dealing with you?
PRODUCT QUALITY: How do you rate
our products and services and did they
meet your needs and expectations
regarding quality and performance?
DELIVERY: How do you rate our delivery
on time performance and our commitment
to meet your delivery expectations?
COMPETITIVENESS: How do you rate
the competitiveness of our products and
the value they offer?
QUALITY: How do you rate our approach
to quality management to ensure
complete customer satisfaction?
OVERALL: How do you rate my company ?
Do you have any comments or suggestions that would help us improve our quality of customer service? Would you be prepared to recommend my company to others & who would they be? In the next 3-5 years how do you expect your business to change & how do you think my company will need to respond We would like to thank you for your time and kindly ask you to return this questionnaire to us via email to ???
