Our facility was audited and we had 9 minor NC at the closing meeting. The draft of Corrective Action Report (CAR) was signed off by both parties, week after audit an official Corrective Action Report was sent to us by CB stating there has been 1 major and 9 minors identified after the technical review by CB. The 1 additional major was straight off incorrectly reported so we simply brought it to their attention and CB manager agreed to fix it in the portal understanding that it was their mistake.
However following week, we receive another email this time from our auditor sharing copy of revised draft CA Report stating that there has been a change in non-conformities after technical review by CB. This time one of the minor has been raised to major. ugghh.
Now about this minor - It that was for some live pest activity found in the warehouse full of green coffee beans during audit tour, the plant hazard analysis identifies the risk and mitigates it by pre-requisite programs and processes of the raw material downstream and this was understood to be a minor and not major at the end of the audit in agreement with the auditor. Because this raw material is a direct agricultural product coming in burlap bags and sometimes some pest (meal moths) are inherent to the burlap bags in warehouse.
Need some advise on this situation and if we can dispute this change from minor to major. We'd need solid basis for this contest/dispute. Some advice from experts here is super highly appreciated!