Hello - has anyone else experienced issues with organic sugar certification documents during an organic audit?
I'm in the US and dealing with the Domino Foods group. which owns American Sugar Refining, C&H, Florida Crystals, and every time an organic auditor asks for the organic cert for Florida Crystals, they have an issue with the fact that we buy from the Domino group, but the organic certificate doesn't have the name Domino on it.
I've had this same issue at three different companies and Domino doesn't seem to be fixing the issue for its organic customers. They have added a sentence to all their paperwork that says:
"Domino Foods, INC as an agent for American Sugar Refining, Inc, Okeelanta Corporation, Florida Crystals Food Corp, C&H Sugar Company, Inc, US Sugar Co., LLC or Sem-Chi Rice Products Corp"
-which will not work for the organic auditor.
Somehow, they are not providing an organic certificate and billing information that links Florida Crystals and ASR. Has anyone else found a way to get this paperwork mess straighten out for the organic certifiers if you use organic sugar?