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Benty666

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Posted 08 April 2026 - 10:15 AM

Morning Everyone,

 

Apologies if this is in the wrong forum but I could do with some advice in my job. I have been at my place of employment for 14 years this year. I started as a QA with no experience. Over the years I have been promoted to Senior QA and in 2018 QA Supervisor.

 

I am now looking to have a sit down with my manager and I’m putting together a proposal explaining that I would like more responsibility so in the future I have better chances of progressing. The next step up from me is Technical Manager.

 

For people in a similar position, how have you progressed? Did you do courses or degrees? Things I can get more involved in? For example right now I’m not involved in risk assessing a new piece of kit? Every job and circumstance is different. I’m just looking for ideas  so that when I sit down it’s not going to come out as a load of gibberish.

 

Thanks

 


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TimG

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Posted 08 April 2026 - 12:54 PM

What qualifications are required of the Technical Manager? HACCP, formal audit training, SQF (if you're an sqf facility), PCQI here stateside are all pretty standard requirements for food safety management/assistant roles. Those are all simple courses that typically last 2/3 days for a certificate. 

 

Do you have a decent relationship with the current tech manager so that you can pick his brain on what his day to day is?


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GMO

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Posted 08 April 2026 - 01:05 PM

This is brilliant Benty!

 

Right a few ideas...

 

Qualification wise in the UK, you could do with getting level 4 food hygiene and level 4 HACCP if you don't already have them. Apart from that, you don't need to have a degree in the subject but if you don't already have a degree, it might be worth asking your workplace if you can do one via an apprenticeship as if they're big they have bags of "use it or lose it" apprenticeship cash. Honestly I don't think it will help you massively in your career but if you ever change companies it will help and it also sends a message to senior leaders that you're serious. An internal auditing qualification is also good, e.g. the BRCGS internal auditing course if you're certificated to that standard. I wouldn't bother with PCQI unless you export to the US or want to move internationally later.

 

Then there's the informal learning. Getting out to some Campden seminars is good. They're not as good as they used to be but I always learn something and it's great networking. Volunteering to go to retailer Technical Conferences will also ease the pressure on the current TM and help you realise what's needed.

 

Apart from technical qualifications, the biggest change is managing more people as you get more senior and managing what they do and their performance. That's tough and while you're probably already doing it in your role now, a more structured role of a QA (who might report into you) isn't quite the same as managing supervisors or even managing managers (in some companies you might have three levels below a Technical Manager). For this, I'd recommend getting a mentor. Unfortunately you've just missed the latest round of Flourish in Food but it opens twice a year I think: Be a Mentee | Flourish in Food also try mentoring in your own company. Making good relationships with Ops and Maintenance is always important and they have bags of people management experience. Why not ask to be mentored by a senior Ops leader?

 

Lastly, the biggest thing I found which was a change was being the point of contact for retailers if you are in a retailer branded business. Getting exposure to the retailers is a big part of getting into that TM role in the UK as it's such a big part of the job. Ways to ease yourself into this is to be in the room when they do opening and closing meetings for visits, going along for taste panels, getting involved in tours with technologists when there are first productions etc. By volunteering for stuff like that you help your TM but also you build the skills.

 

What I'd do is build all of the above and good ideas I'm sure others will come along with as well into a development plan for getting to a TM role in x timescale, what you'll do, by what dates etc and that you're interested. Get some time with your manager to talk it through. If they're a good manager, they will LOVE you for this. But not all managers are good managers.

 

Get a feel for how it's greeted and especially if you don't think they'll be advocating for you behind your back, I'd spend some time with other senior leaders in the business. Just so you can "ask their advice on the next steps for you" (you could even make that part of your dev plan). It doesn't look like you're going above your manager's head to say "hey, I'm here and I want the next role" but actually you are. It's quite easy to do. Most leaders will say yes if you send them a message asking for "30 minutes to talk about my development" and will see you really positively for even asking. In those conversations, do a lot of listening, what things do these leaders look out for in TMs? What areas do they feel you need to develop in? Are there any temporary positions coming up or projects where you could learn new skills etc.

 

And I think this is a BRILLIANT question to ask from a group of people with 1000s of years of experience between us. I only wish I'd taken control of my career earlier than I did.


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Benty666

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Posted 08 April 2026 - 02:54 PM

Hi both,

Really appreciate the replies. Yeah very good working relationship with the TM, she has been there a month longer than me.

It's a really busy site and people around me are starting to progress so I want to be proactive, put a proposal together and then ask for a meeting. Ive left work now but on my list I had audit training, HACCP 3, Food Safety 4 and something else that I can't remember.

In terms of mentorship, it's hard to explain but would be best to stay within the technical department. The senior ops manager is retiring and to be honest can be a huge nightmare at times. Many clashes as he tends to favour production or making sure things stay within spec or verifying it's food safe.

Again thank you so much

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GMO

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Posted 08 April 2026 - 04:00 PM

No problem. If he's retiring soon then it's not good timing anyway. Good luck for the future.


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jfrey123

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Posted 08 April 2026 - 04:08 PM

Kudos for being proactive, I love to see your spirit and commitment to rise in your organization!  You're on the right track, I would just make sure to review the job description of the TM and see what certificates your company requires in that role.  Those are the ones to focus on, and if outline a plan where you'd like to grow within the company you might even be able to get the company to pay for your courses towards those certs (which stick with you as a professional and can be referenced for future jobs should the need arise).


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GMO

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Posted Yesterday, 07:34 AM

I almost challenged this yesterday but I can't help myself so I will today.

 

 

The senior ops manager is retiring and to be honest can be a huge nightmare at times. Many clashes as he tends to favour production or making sure things stay within spec or verifying it's food safe.

 

Have you ever worked in operations? That might be worth considering. The best Technical people I've worked with, for and alongside have both Technical and Ops experience. Why? Because it avoids hearing statements like that.

 

So far so combative from me. I apologise. But your job as a Technical person is pretty much to influence that a**ehole Ops lead. Even if s/he is an a**ehole. What getting some Ops experience will give you, or getting some time with an Ops person in a mentoring relationship, is the sheer bloody extent of their job.

 

We think our jobs are tough? They're nothing in comparison with theirs. Think about it, particularly in the UK, all of the support jobs which have gone over the years meaning that Ops people have to chase it up. They're making sure hours are right, pay.  They manage absence and return to works. They do all performance management. They're sorting H&S risk assessments. They're doing a lot of the planning work nowadays, while running the lines and dealing with food safety and quality all at the same time. It's bloody tough. And at the end of the day if they stop an accident from happening or stop a food safety risk but lose money? They'll get it in the neck from their senior leaders.

 

I only share this because the trope of the d***head Ops person isn't a trope because d***heads get attracted to the job (albeit there is a certain level of obstinacy required to sustain yourself) but because the job makes you into a d***head.

 

So with all of that, you still need to be able to influence them. Because your Ops lead will leave and a new one will come in. There's a good chance that the new lead will be as much of a frustration to you as the old. If you can still influence the absolute idiots of this world perhaps by showing empathy for their pressures, then you'll be a superb Technical Manager and better than the one who is currently in role who probably b****es about this guy all the time.

 

Apologies for all the swear words. Lots of years in British factories means they become punctuation...  :lol:


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Benty666

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Posted Yesterday, 11:04 AM

Yeah i suppose you have to be here really to get the full understanding. He's a nice enough bloke sometimes but when i say nightmare i mean in the truest sense of the word when he doesn't get his way, not an exaggeration.

Ive only had 3 jobs. Did over 3 years in a cinema, 5 in a warehouse and now 14 in my current place. Ive only ever really know the technical side so switching to ops would be difficult.

Again appreciate the feedback though.

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GMO

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Posted Yesterday, 01:28 PM

Yeah i suppose you have to be here really to get the full understanding. He's a nice enough bloke sometimes but when i say nightmare i mean in the truest sense of the word when he doesn't get his way, not an exaggeration.

Ive only had 3 jobs. Did over 3 years in a cinema, 5 in a warehouse and now 14 in my current place. Ive only ever really know the technical side so switching to ops would be difficult.

Again appreciate the feedback though.

 

It might sound weird but as you get more senior in Technical, it becomes less about food safety and more about being a salesman or woman. Whether that's to a retailer or to influence colleagues. Yet most Technical leaders never think about developing influencing skills. 

 

When a salesperson tries to sell to a potential customer, it's a very different mindset.

 

Just worth thinking about. It took me over a decade to realise that by telling an Ops person which section of BRCGS that rule came from and that it was indeed a rule was going to get me the square root of nowhere. But as another thread on here shared, bringing in the good doughnuts for the team and a bit of reciprocity in other ways (including showing up for ops meetings) made a huge difference. 


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MDaleDDF

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Posted Yesterday, 01:57 PM

as you get more senior in Technical, it becomes less about food safety and more about being a salesman or woman. Whether that's to a retailer or to influence colleagues. Yet most Technical leaders never think about developing influencing skills. 

Disagree 100% as tech director in my facility.


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GMO

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Posted Yesterday, 03:21 PM

Disagree 100% as tech director in my facility.

 

In what way?


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MDaleDDF

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Posted Yesterday, 06:17 PM

Just put "I disagree that" in front of your statement, and in that way I disagree with it.


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GMO

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Posted Yesterday, 08:39 PM

Just put "I disagree that" in front of your statement, and in that way I disagree with it.

 

Ok, I was just wondering why.

 

Because for example, in the UK food industry, a lot of foods manufactured are for retailer own brand. So keeping the retailer technologist "happy" is part of the TM job in the UK and that includes things like looking after them in preproduction trials, launches. Attending taste panels. Technical conferences and going to account for anything which doesn't go the way it should. The latter is pretty daunting I can tell you.

 

I was wondering whether it's a structural difference you're disagreeing with or you don't believe that operations should need to be influenced into good standards? On the latter, sadly due to poor cultures, which seem to be getting worse around the drive for money at all costs, it's often been my experience that they do. And I've met many many Op leaders like the poster's example. But again, perhaps that's a UK thing and not one that's an issue in the US?


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TimG

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Posted Today, 03:03 PM

In what way?

 

Ok, I'll bite. I don't feel we're here to be salesmen to managers/directors/owners. I tell them the risk, the best guestimate on fallout, what could happen if we don't do X/Y, but I'll be damned if I'm going to gently coax someone else in management or above to do the right thing. You're a grown ass man/woman who got put in a position of responsibility, why the hell am I politicking with you to do the right thing?

I feel like this is 100% a US thing, and probably even a northern region US thing since during my time down south people felt I was a bit brash/blunt compared to what they were used to.

I dislike salesmen even more than lawyers (solicitors), and while I'll do the donut/politicking thing with supervisors and maybe the maintenance manager (because maintenance managers, amirite?) the folks right under me or right above me at the top of the org chart get information/facts/instructions. Most of the time I don't have the bandwidth or free time to do much more than that, and they better be responsible enough to get the job done with what I give em or ask for more info otherwise. 


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Scampi

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Posted Today, 03:34 PM

I 100% agree with Tim

 

Not my job to make the customer "feel good"      I don't care about your feelings...….and good luck finding someone else to make the production cause you're starting at square 1 so no, you don't hold all the cards

 

 

We pack 95% in others branding........our sales team is the only department trying to make them "feel good"        It's my job to do the right thing


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GMO

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Posted Today, 04:29 PM

Don't get me wrong. I'd love that to be true in the UK but it's not, at least not in my experience.


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Miri

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Posted Today, 05:06 PM

Some of the best advice I got for moving up within the organization is to ask your manager what (relevant) challenges they face, and offer to work on them.  Some things won't need additional training, but at least you might get some new insight and/or experience.  (That would also help you on your annual review, if you get one.)  On the training side, just keep learning on your own all the time.  There are free webinars you can attend and get a certificate for participation.  I wouldn't get any expensive training until you know if your manager will support your efforts.  Best of luck!


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