six quality dimensions are used for the evaluation of quality concepts in order to quantify quality performance are :
1. Product quality
2. Availability
3. Cost
4. Fexibility
5. Reliability
6. Service
point 1 - 3 related to the quality of the product and 4-6 related to the quality of oragnisation.
1. Product quality
2. Availability
3. Cost
4. Fexibility
5. Reliability
6. Service
point 1 - 3 related to the quality of the product and 4-6 related to the quality of oragnisation.
1. Product Quality :
Product quality concern the physical products attributes (taste, Aroma, Color , texture, Shelf Life, etc). it is the difference between the expeted product quality according to the product specifications and the realised product quality.
2. Availability
Availability is the presence of the right quantity of products in the right time. So availability concern to how can we fulfill the costumer demand in the right quantity, quality and time.
3. Cost
The costs incurred during the primary process including purchase, production and sales. The objective of this dimension is how can we produce the Product in efficient matter, so we can reach best profit with low production cost.