Good day,
Kindly give me your opinion / advice on this:
For customer complaints, non-conformances and audits, how can we decide when to perform a root cause analysis. For example, an audit finding suggested that a certain area around the facility needs to be paved. This is already on a capex plan and will be done by the end of the year. Is it necessary to perform a root-cause analysis?
Kind Regards,
Madel