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jperri

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Posted 03 October 2019 - 11:57 AM

Hello!

 

I was hoping to get some help in creating a template for our Mock Crisis Report. When searching this topic on the forum I got bits and pieces and was hoping to get a solid answer as to what information is required on an SQF Mock Crisis Report. 

 

So far I have the following areas on the template:

- Date of mock crisis

- Description of the Crisis

- The procedure/results in handling the crisis (ex. hold method)

- Status of contaminated product

- Any corrective actions/improvements we can make

- Who we would contact in the event of the crisis

- Crisis team members that participated and their signatures

 

I greatly appreciate any feedback, advice or an example of the template you use.

 

PS. For training the crisis team, I was told that I can provide them with documents covering our procedures and each team members roll and have them read the documents and sign off on the training register?

 

Thank you in advance!!

 

Jenna



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Posted 03 October 2019 - 01:03 PM

PS. For training the crisis team, I was told that I can provide them with documents covering our procedures and each team members roll and have them read the documents and sign off on the training register?

 

---------

 

We are doing a mock crisis exercise at my client's location - it is not a matter of looking at a piece of paper, signing off and saying bam, I am trained.

 

Crisis team members must actively participate in the exercise.  It's fun running thru the building pretending that part of it burned down the night before.


All the Best,

 

All Rights Reserved,

Without Prejudice,

Glenn Oster.

Glenn Oster Consulting, LLC -

SQF System Development | Internal Auditor Training | eConsultant

Martha's Vineyard Island, MA - Restored Republic

http://www.GCEMVI.XYZ

http://www.GlennOster.com

 


jperri

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Posted 03 October 2019 - 01:08 PM

PS. For training the crisis team, I was told that I can provide them with documents covering our procedures and each team members roll and have them read the documents and sign off on the training register?

 

---------

 

We are doing a mock crisis exercise at my client's location - it is not a matter of looking at a piece of paper, signing off and saying bam, I am trained.

 

Crisis team members must actively participate in the exercise.  It's fun running thru the building pretending that part of it burned down the night before.

 

Yes I am aware. In the first part of my post in the Mock Crisis Template I have a section that says "Crisis team members that participated and their signatures" so I will have everyone in our crisis team participating.

 

I was wondering how to physically show they got trained. Is signing "a piece of paper" sufficient.. I was told that having them sign on the training register along with the Mock Crisis is enough?



Fred73

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Posted 04 October 2019 - 08:18 PM

Beside the requirements for your crisis mock test form, I found auditors look basically how your plan worked out, so be sure to state in your mock crisis test form/report (1) how the communication chain was tested and worked out? (2) the steps you or the crisis team completed to evaluate any potential food safety concerns in the product (if you simulate that any product was affected).



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Hoosiersmoker

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Posted 09 October 2019 - 01:40 PM

Our Crisis Management test includes statement of the crisis then documents all steps in the process for each responsible team member: The timeline for each item to occur (contact employees, contact insurance etc.), contacting damage response companies, continuing operational considerations, product distribution interruptions, product disposition and replacement (wip, raw, finished), review of all contacts and damage evaluation. It's usually a 2 hour meeting with a 1 1/2 - 2 page report and an annual audit evaluation checklist (part of the Crisis Management Plan) performed. Just how we do it.



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sqfnewbie

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Posted 24 September 2020 - 02:53 PM

my experience from previous Audits, when this topic came up, Auditor wanted to see damaged product, and of course how the damaged product was handled.

One year we just did a power outage, and thus no damaged product, which then wasn't good enough as per Auditor. 



Hoosiersmoker

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Posted 24 September 2020 - 03:32 PM

Damage to product is only one of many issues to address. It sounds bogus to me (not being an auditor!), If your scenario states there is no damage to product as a result of the crisis, it doesn't mean it isn't a viable crisis, unless a power outage could damage your product. Our last Crisis Management Test involved a power grid failure that would last over 3 or 4 days. This wouldn't damage our product but would pose numerous security, manufacturing and supply issues. Critical operations would need to be supported by portable generators. It caused us to realize we had no backup power sources other than a local source we have used before for a few hours but everyone in the town would be after that generator! So we immediately started looking into gas powered, instant on, stand-by generators for those operations. That is absolutely why we go through the exercises, to identify any deficiencies and prepare for them.



Charles.C

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Posted 25 September 2020 - 04:07 AM

Yes I am aware. In the first part of my post in the Mock Crisis Template I have a section that says "Crisis team members that participated and their signatures" so I will have everyone in our crisis team participating.

 

I was wondering how to physically show they got trained. Is signing "a piece of paper" sufficient.. I was told that having them sign on the training register along with the Mock Crisis is enough?

Hi jperri,

 

Did you ever reach a conclusion ?


Kind Regards,

 

Charles.C


rhondak

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Posted 29 October 2020 - 05:08 PM

Hello Charles C,

 

I stumbled on this thread while looking for guidance on Crisis Reporting. I replaced jperri in her role as SQF practitioner :giggle:. I am happy to say that a conclusion was made and the Template looks great! Thank you all for your support :) 

 

Cheers,

 

rhondak



Charles.C

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Posted 30 October 2020 - 06:39 AM

Hello Charles C,

 

I stumbled on this thread while looking for guidance on Crisis Reporting. I replaced jperri in her role as SQF practitioner :giggle:. I am happy to say that a conclusion was made and the Template looks great! Thank you all for your support :) 

 

Cheers,

 

rhondak

Hi rhondak,

 

Thks for the reply and good to know you were successful.


Kind Regards,

 

Charles.C


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Posted 13 December 2023 - 04:29 PM

ok peeps help me settle a discussion

 

Does SQF have a minimum production interference requirement for a "successful" mock crisis?   I do not see any reference in the elements OR the guidance for v9 or 8.1


Please stop referring to me as Sir/sirs


Hoosiersmoker

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Posted 13 December 2023 - 05:37 PM

I wouldn't say "requirements", "They're more like guidelines" (in my best pirate voice). Only what is outlined in 2.4.6.1 i - viii

"2.6.4.1 A crisis management plan that is based on the understanding of known potential dangers (e.g. flood, drought, fire, tsunami, pandemic, or other severe weather or regional events such as warfare, civil unrest, or pandemic) that can impact the site’s ability to deliver safe food sector packaging shall be documented by senior management outlining the methods and responsibility the site shall implement to cope with such a business crisis." 

And

"2.6.4.2 The crisis management plan shall be reviewed, tested, and verified at least annually. Records of reviews of the crisis management plan shall be maintained."

 

The issues described in 2.6.4.1 i - viii would have to all be taken into consideration when responding to the mock crisis. I think it reads that the crisis would have to somehow impact product or production safety to be pertinent, but I think that's really the only given guideline.

 

Just how I've read and handled it in the past.



jfrey123

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Posted 13 December 2023 - 07:24 PM

Agree with Hoosier, and can't say I've seen anything about minimal production interference.  I think depending on the scenario, interference including full shutdown is guaranteed.  Business continuity comes into play if you have approved co-manufacturers to continue production on your behalf, but there's also nothing wrong with full shutdown in the interest of food safety and let the pending orders be damned.

 

If it helps to share, I helped lead a mock crisis at one of my Denver plants this past August.  We simulated a blizzard that knocked out power for 2 days, which would definitely interfere with production In my experience, it's helpful to actually record the management decision to shut down production and have warehouse detail how they would reschedule incoming/outgoing freight.  Then once the plant outlined how they would inspect the inventory for possible temp abuse (not likely we determined, since the blizzard conveniently had sub freezing temperatures), they detailed how they would run a sanitation shift and inspect the plant before officially reopening.  Auditor spent a good 15 minutes reading what we wrote up and asked questions, all of which were answered in the report, so he liked it.





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