Hi everyone,
Can anyone confirm for me (and hopefully point me in the direction of supporting documentation) whether, in the event of a recall or product withdrawal, we need to contact individual consumers that we ship to directly? I am talking about legal (FDA) and/or standard (SQF L2 v7.2) requirements for an RTE snack food producer.
I see that SQF defines a customer as "a buyer or person that purchases goods or services from the certified supplier" which makes me think we have a responsibility with respect to the standard to contact the individual consumer directly but am looking for confirmation from all you experts out there.
Thank you in advance!
~Emily~
Edited by Charles.C, 27 July 2015 - 06:29 PM.
I assumed this was not a mock recall