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Webinar Description
In this webinar we will discuss why complaint management is important in achieving certification to a GFSI benchmarked scheme and how to manage and improve your complaint levels. Complaint levels are a key performance indicator and a reflection of the effectiveness of a food safety and quality management system. We will discuss how to capture, log, analyse your complaint data in order to identify areas for improvement as well as what you can do in your factory to reduce complaint levels.
Cost of Attendance: Free
Webinar Presenter
Speaker Bio:
Tony received an honors degree in Molecular Biology and Biochemistry from Durham University before embarking on a successful 20 year career in the UK food industry in a variety of roles including Laboratory Manager, Production Manager, Quality Assurance Manager, Technical Manager, Technical Development Manager and Group Technical Manager. Since 2009 Tony has been Chief Technical Advisor to the International Food Safety & Quality Network.
Tony received an honors degree in Molecular Biology and Biochemistry from Durham University before embarking on a successful 20 year career in the UK food industry in a variety of roles including Laboratory Manager, Production Manager, Quality Assurance Manager, Technical Manager, Technical Development Manager and Group Technical Manager. Since 2009 Tony has been Chief Technical Advisor to the International Food Safety & Quality Network.
Tony Connor
Chief Technical Advisor
The IFSQN
About Food Safety Fridays
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