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Maximising benefits from IT and e-Business

Started by , Mar 20 2005 09:10 PM
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Maximising benefits from IT and e-Business
By Professor Colin Coulson-Thomas

IT and e-business should support how people would prefer to work and learn, and enable them to operate in new and better ways. But too often it constricts and constrains rather than liberates. Individuals and teams have to compromise and change in order to fit in with the requirements of technology. The successful operation of IT becomes an end in itself.

Poor investments in IT set existing ways of operating in concrete rather than creating additional options, value and choices for customers. IT should support more intimate relationships with customers, suppliers and business partners; facilitate learning, adaptation and change; enable entrepreneurship and integrate learning and working. It should make it easy for people to share information, knowledge and expertise. Smart users employ it to secure operating efficiencies and create new electronic markets.

So what do the winners do differently to make IT and e-Business an enabler rather than a barrier?

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Maximising benefits from IT and e-Business

Regards,
Simon
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